Terms & Conditions

These Terms of Service constitute a legal and binding agreement between you and Zuplay Rummy. "You/you" in these Terms of Service refers to "user", "player", as well as every visitor to our Website/Mobile App. By registering on or by otherwise accessing or using our Website/Mobile App and the Services in any manner, you (a) acknowledge that you have read and understood the terms of this Terms of Service and consent to become a party to it, and (b) represent that you are in compliance with all requirements of these Terms of Service, (c) represent that you have full legal capacity and authority to bind yourself and comply with this Terms of Service and (d) represent that you are either the lawful owner or have the necessary authorization from such lawful owner(s) to use devices to which your user account is linked.

Agreement

Please make sure to read our Terms of Service carefully and understand them properly. All the
clauses in Zuplay Rummy’s Terms of Service are delineated herein and/or included in the medium of reference that can be accessed by clicking on the related links provided below. You should make sure that you have read and clearly understood these Terms of Service before becoming a user of Zuplay Rummy, and you must agree to follow the Terms of Service, Privacy Policy, Fair Play Policy, Responsible Gaming Policy, Game Cancellation and Settlement Policy, Game Rules and all the policies laid down on the Zuplay Rummy Website/Mobile App and undertake to follow them. You are by all means bound by these Terms of Service in any instance when you choose to use our Services or Zuplay Rummy.

Description of Our Rummy Games Services

We provide our users/players with an excellent opportunity to enjoy our multiplayer rummy games 24x7. Using our seamless software and IT services, you can play online rummy, a game of skill, with other online rummy players on Zuplay Rummy. Our Services are only intended to allow you to play rummy for the sole purpose of entertainment. Zuplay Rummy will in no way be responsible or liable for any acts of betting or gambling that may take place outside our Website/Mobile App. Moreover, the state laws of Andhra Pradesh, Assam, Sikkim, Nagaland, and Telangana (hereinafter referred to as “Restricted States” or “Restricted Territories”) do not permit playing cash rummy games in their respective territories.

Therefore, in the aforementioned Restricted States, Zuplay Rummy does not offer any games or tournaments that are organized for winnings or prizes in money or in kind. People living in or logged in from the Restricted States are strictly prohibited from playing cash games or tournaments on Zuplay Rummy. If you live in or access the Zuplay Rummy Website/Mobile App from any of the Restricted States, please refrain from participating in any game or tournament on Zuplay Rummy that involves real money. We are legally obliged to deduct tax at source (TDS) from Net Winnings (Net Winnings = Withdrawals − Deposits − FY Opening Balance).

As per the new tax rules issued by the Government of India, 30% TDS will be deducted from the Net Winnings included in the withdrawal amount at the time of withdrawal or at the end of the financial year. PAN (permanent account number) verification is mandatory for withdrawals. Moreover, KYC verification is mandatory for a cumulative deposit of ?50,000 or more or the first withdrawal, whichever happens first. KYC verification includes the verification of your ID, address, and mobile number. We reserve the right to verify your PAN and/or KYC documents (ID and address) from time to time and to rescind or cancel any prizes won by you if your PAN and/or KYC documents (ID and address) are found incorrect/inconsistent in our verification process

GST Compliance and Deductions

In compliance with the amendments made in the Central Goods and Services Tax Act, 2017, Integrated Goods and Services Tax Act, 2017, the State Goods and Services Tax Act, 2017 and Rules made under the said Acts including Notifications issued under the said Acts (hereinafter collectively referred to as “GST Laws”) related to taxability of online gaming, Zuplay Rummy is obligated to collect GST at the rate of 28% (28% of deposit amount) from the amount deposited by players/users for playing on Zuplay Rummy.

Zuplay Rummy and the player/user agree that the amount deposited by the player/user in his/her Zuplay Rummy account will be deemed to be inclusive of GST. Accordingly, the GST portion of the amount deposited by the player/user will be deducted by Zuplay Rummy from the player’s/user’s user account to be paid to the Government. In the event that Zuplay Rummy decides, at its own and absolute discretion, to refund an amount deposited accidentally by a player/user, the amount will be refunded only after deducting GST payable on such amount, in accordance with the GST Laws. No amount will be refunded in full and any refund is subject to Zuplay Rummy’s absolute discretion.

Place of Supply

For the purposes of invoicing and taxation, the place of supply in the invoice will be considered to be the state declared by the User at the time of registration. It is the responsibility of Users to ensure that the state declared during registration is accurate and represents their true location. Until KYC (know your customer) details are provided by the User, the declared state will be considered the address on record for all transactions. Once KYC details are furnished by the User, the place of supply in the invoice will be updated to reflect the state as per the KYC documents provided.

This update will apply prospectively from the date the KYC details are submitted and verified. If the User logs out from the Zuplay Rummy without completing the KYC process and logs in again, the User must manually provide the state location from which the User is logging in. We will not update this automatically. The place of supply can only be updated at the time of KYC completion. Users shall ensure that the KYC details provided by them are accurate, complete, and up-to-date. Zuplay Rummy reserves the right to request additional documents or information to verify the User’s identity and place of supply. Failure to provide accurate KYC details may result in restrictions on account usage and/or the suspension of services to the User.

Invoicing and Payment

All invoices will be generated based on the state declared by the User at the time of registration and thereafter the state in the User’s KYC details once KYC documents are provided by the User. Users agree to pay all applicable taxes and fees as per the place of supply determined by the declared state or the state mentioned in the KYC details.

Game Variants

On Zuplay Rummy, you can play 13-Card Pool Rummy, 13-Card Deals Rummy, 13-Card Points Rummy, and Rummy Tournaments. You can play both free and cash rummy games on Zuplay Rummy.

Eligibility to Play Our Games

Participation in Zuplay Rummy is strictly limited to individuals who are residents of India. By registering, you warrant and represent that you meet this requirement. Users are obligated to declare any changes to their profile details, including but not limited to changes in residency, contact information, or other critical details that may affect their eligibility to participate. Users must promptly update their profiles.

We do not allow people under the age of 18 years to play our games. If you allow or assist anyone who is below 18 years of age to access our Website/Mobile App or Services on your computer, mobile phone or other internet-enabled gadgets, internet connection and/or accessibility (either borrowed or owned or leased), you will solely be responsible for your act and accept complete liability for any outcome thereof, including any adverse consequences. Neither Zuplay Rummy, nor any other third party content provider, nor their related agents shall be responsible or liable for any direct or indirect, incidental or consequential injuries or damages that may arise as a result of the use of or inability to use our Website/Mobile App by the user, regardless of instances when such party or agent has been warned of or advised against the possibility of similar injuries or damages.

Creation and Operation of a User Account

To use our Services, you are required to register with us on our Website/Mobile App using a strong password. After registration, a username will be automatically assigned to you. For account verification, you will be required to provide more personal information (as may be necessary) when you opt to play our cash games/tournaments. Before depositing cash or playing cash games, you must ensure that your password is strong and also includes capital letters, special characters, and digits.

For security purposes, you may be required to verify the authenticity of the information you provide at the time of creating an account or any time after that, which may require additional proof and documents. If you fail to provide the proof and documents requested, we reserve the right to suspend or terminate your Zuplay Rummy account and registration. Please note that we are not obligated to cross-check or verify your information and hence we do not take any responsibility for any consequences or outcomes that may result from your providing false, incorrect, incomplete, concealed, misleading, or irrelevant information.

Therefore, you are required to provide us with complete and authentic information to the best of your knowledge to play our online games or use our Services. Also, you should not be a politically exposed person or convicted of any crime. You should not be on the UN sanction list/ work for the UN sanction list.

Geography, Jurisdiction, Payments and Players’ Funds

Before you add cash to your Zuplay Rummy account or play cash rummy games/tournaments on our Website/Mobile App, you must acknowledge the legality of playing cash rummy games/tournaments in the jurisdiction from where you are trying to play cash games/tournaments. You are prohibited from playing cash games/tournaments on Zuplay Rummy if you are not legally competent to make transactions in Indian rupees through banking channels in India and/or if you are not accessing Zuplay Rummy from a jurisdiction where playing cash rummy games/tournaments online is legally permitted.

Any violation of this policy will be considered a breach of our Terms of Service and as a result, your Zuplay Rummy account will be locked immediately and you will not be entitled to receive any prizes from or refunds for any such cash games/tournaments that you might have participated in on our Website/Mobile App. You also acknowledge that users living in or logged in from Restricted States are not permitted to play any game/tournament that is organized for winnings or prizes in money or otherwise on the Website/Mobile App. You shall abide by these states’ laws and will not use Zuplay Rummy’s Services to deposit cash, withdraw cash, or participate in cash games/tournaments on Zuplay Rummy while residing in or visiting Restricted States.

Your Password Is Your Responsibility

After you have registered on our Website/Mobile App, it is your sole responsibility to make sure that you do not disclose your passwords to anybody, be it your friends, family members, third party, or anybody whosoever. Please create a strong password of at least 8 characters, including capital letters, digits and special characters so that nobody can crack your password. We shall not in any way be responsible if your user account is logged in to or accessed by anybody else by using your password. The restrictions defined for creating a strong password will be applicable only to passwords created on Zuplay Rummy. These restrictions won't apply to passwords created on social platforms (including but not limited to Facebook and Google) and their subsequent usage for login on Zuplay Rummy.

Technical Failures

It is possible that you sometimes face disruptions including, but not limited to, errors, disconnection or interruptions in communication because of issues in the Internet services, software or hardware that you are using to avail our Services.

Zuplay Rummy shall not in any way be liable for any network disconnection on your computer, mobile or device caused by any fault or error at your end and shall not compensate you for any losses arising from such disconnection. In case of any disruption of service at Zuplay Rummy’s end while a game is in progress, as determined by and solely at the discretion of Zuplay Rummy, Zuplay Rummy shall cancel the game and refund your points/cash regardless of the status of the game.

No Warranty

Zuplay Rummy is committed to providing updated, accurate, complete and reliable information by publishing it on the Website/Mobile App. However, it is to be noted that we do not represent the suitability of the information published in documents or any other information that is updated on our Website/Mobile App. Therefore, all the information and related graphics and images are to be considered “as is” without any warranty whatsoever expressed or implied by us. We hereby solemnly disclaim and discard all warranties about this information as well as all implied warranties and conditions of our merchantability, title and non-infringement, appropriateness to any particular purpose, and accuracy of our site, software and games of rummy.

Software Usage

It is strictly forbidden for anyone to use our software for any commercial purposes. Our software is meant only for playing rummy games for personal entertainment. You must use your Zuplay Rummy account only for playing games on the Website/Mobile App and must not attempt to manipulate, decode, modify, disassemble, integrate, dis-integrate, decompile, reverse or re-engineer our software in any manner. Please note that the use of bots or automatic play is prohibited. Any attempt to use artificial intelligence that includes, but is not limited to, robots, in connection with our rummy games and software is strictly forbidden.

All the actions that you perform on or in connection with our Website/Mobile App must be executed by you only through the user interface that is accessible on our Website/Mobile App. Any violation of these Terms may lead to the suspension/termination of your Zuplay Rummy account or any other action against you as may be decided by Zuplay Rummy in its sole discretion.

Fair Play Policy

We take the fair play of games on Zuplay Rummy very seriously and we make sure that every player gets an equal opportunity to win games on our Website/Mobile App. In order to prevent any form of malpractice or unfair play in our games and on our Website/Mobile App, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Every single game on our Website/Mobile App must be a fair individual effort, not a team effort. As part of our Fair Play Policy and to prevent any form of malpractice and in-game collusion, all user actions are monitored and recorded.

Any detection of a breach of our Fair Play Policy, such as, but not limited to, unauthorized deposits under a stolen identity or collusion in play shall result in prompt and serious action by Zuplay Rummy against the offending user, including, but not limited to, permanent termination of the user’s account, as detailed in the “Breach and Consequences” section below.

No Bribes, Gifts, or Favors

You shall not offer any Zuplay Rummy employee any bribe, gifts, services, compensation, or any other favor that might influence or might appear to influence the employee in performing his/her duties at Zuplay Rummy. Zuplay Rummy employees shall not solicit any bribe, gifts, or services from you. Offering Zuplay Rummy employees any cash, cash equivalents, gifts, gift cards, services, or favors is strictly prohibited.

Breach and Consequences

If you breach these Terms of Service or use our Website/Mobile App in a fraudulent manner or for illegal and/ or unlawful purposes or cheat us and/ or any user or cause wrongful communication implicating us including false or incorrect chargeback claim or claims and/or that your continued access to our Website/Mobile App is detrimental to the interests of Zuplay Rummy or our users or the general public, (“disallowed activities”) then we reserve the right to take one or all of the actions below at our own discretion and without prior notice, each of which will be without prejudice to each
other: :

Governing Law, Dispute Resolution, and Jurisdiction

These Terms of Service shall be governed by the laws of India. The courts of competent jurisdiction at Bengaluru, India shall have exclusive jurisdiction to determine any and all disputes arising out of, or in connection with, the Services provided by Zuplay Rummy, the construction, validity, interpretation, and enforceability of these Terms, or the rights and obligations of the user(s) (including participants) or Zuplay Rummy, as well as the exclusive jurisdiction to grant interim or
preliminary relief in case of any dispute referred to arbitration as given below. All such issues and questions shall be governed and construed in accordance with the laws of the Republic of India.

In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification ("Notification") to the other party. On receipt of the Notification, the parties shall first try to resolve the dispute through discussions. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of the Notification, the dispute shall be settled by arbitration.

The arbitration award will be final and binding on the Parties, and each Party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise. The arbitrator shall be entitled to pass interim orders and awards, including the orders for specific performance and such orders will be enforceable in competent courts. The arbitrator shall give a reasoned award.

Content Copyright

All the online content, materials and information available on our Website/Mobile App (collectively referred to as “Content” hereinafter) are secured by intellectual property rights. The Content includes a wide range of online items like images, designs, multimedia clips, graphics, logos, information, text content, games, software, animation, marks, hyperlinks, and pictures. The Content, whether or not belonging to us, is thus protected and secured by applicable intellectual property laws. In addition, we are free to record and use, in any manner whatsoever, all chat content, images, emails, and recommendations sent by any member or user of our Website/Mobile App, as they form a part of the Content of Zuplay Rummy.

All rights, titles, and interest in and to the Services, including all intellectual property rights arising out of the Content and all other elements in connection with the Website/Mobile Application, are owned by or otherwise licensed to Zuplay Rummy. Subject to compliance with these Terms, Zuplay Rummy grants you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited right to use the Services in accordance with these Terms. Your use of the Services and Content must strictly be for your personal and non-commercial use in accordance with these Terms, and you agree not to sell or trade Content.

Any rights not expressly granted herein are reserved by Zuplay Rummy. You undertake to comply with all applicable laws, rules, regulations, and guidelines in connection with your access to and use of the Services and Content. Except as expressly permitted, you may not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sublicense, or otherwise transfer or use the Content. Nothing in these Terms grants you any synchronization, public performance, promotional use, commercial sale, resale, reproduction, rental, or distribution rights to the Content.

Except as expressly provided in these Terms, you are not granted any right or license to the Content. You will promptly notify Zuplay Rummy in writing upon your discovery of any unauthorized use or infringement of the Content or Zuplay Rummy’s patent, copyright, trade secret, trademarks, or other intellectual property rights.

Prohibited Content

a. You acknowledge and understand that you are prohibited from modifying the Services in any way.
b. You agree not to use the Services for any other purposes, except as expressly permitted by these Terms. Without limiting the generality of the preceding sentence, you shall not:
i. violate any law or encourage or provide instructions to another to do so;
ii. profit in any manner.

iii. post any content that contains falsehoods or misrepresentations;
iv. post any content that may endanger life or lead to physical harm;
v. post any content that is obscene, pornographic, paedophilic, invasive of another’s privacy, insulting on the basis of gender, illegal, unlawful, defamatory, libelous, harassing, hateful, racially or ethnically offensive or is
otherwise inappropriate;
vi. post any content harmful to children;
vii. post any content that threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting other nation;
viii. post any content containing unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, pyramid schemes or any other form of unauthorized solicitation;
ix. post any content materials protected by intellectual property rights, unless you have the necessary permissions in writing.
x. deploy or use contaminants designed to harm, interfere with the operation of, or access in an unauthorized manner, any portion or feature of the Service, any other systems or networks connected to the Services or Application;
xi. introduce or upload any contaminant that may damage the operation of another’s property or of the Services.
xii. engage in any automated use of the system, such as using scripts, using any data mining, robots, or similar data gathering and extraction tools or otherwise collecting or storing personal data about any other person;
xiii. obtain any content or information through any means not intentionally made available through the Services;
xiv. attempt to bypass any measures of the Website/Mobile App or exploit the Website/Mobile App to gain access that would otherwise not be available;
xv. use any manual process or other process to monitor or copy any of the material on the Services;
xvi. remove any copyright or other proprietary notices from Services or any of the materials contained therein;
xvii. attempt to impersonate another user of Services;

xviii. disparage, tarnish, or otherwise harm the Website/Mobile Application or Services;
xix. trick, defraud, or mislead Zuplay Rummy and other users in any manner;
xx. decompile, reverse engineer, or disassemble attempt to derive the source code of, decrypt, modify, edit, alter, create derivative works of the Services, or any part thereof, or the Website/Mobile App, Services or Content (except as expressly permitted by these Terms);
xxi. make any unauthorized use of the Services;
xxii. gather information and data (including personal information) of any other user’s use of the Service for any reason;
xxiii. use any automated system for the selection, downloading or streaming of any portion of the Website/Mobile App, apart from those specifically provided by the Website/Mobile App;

c. You will not violate, and you will not encourage, assist, or authorize any other person for any reason whatsoever to violate, the security of the Website/Mobile App or the Services, including:
i. accessing data not intended for you;
ii. logging into a processor, computing systems, communications or access device or account that you are not authorized to access, including those of any other users;
iii. attempting to probe, scan or test the vulnerability of the Services or Website/Mobile App or to breach security or authentication measures, regardless of your motive or intent;
iv. attempting to interfere with or disrupt the Services or Service to any user, processor, host or network; or
v. violating the system or network security of Zuplay Rummy or any user.

Non-compliance with this clause may result in civil or criminal liability. Zuplay Rummy will have the right to investigate such occurrences, which may include investigating your usage of the Website/Mobile App or Zuplay Rummy. Zuplay Rummy may involve, provide information to, and seek assistance from law enforcement authorities in seeking remedies against such violations.

Promotions

When you register with Zuplay Rummy, you will receive notifications regarding special offers, updates, contests, account activities, etc. through SMSes, emails and direct mails. Some of Zuplay Rummy’s promotions require users to be KYC-verified to receive their benefits. If any aspect of your contact information or KYC (ID, address, email address or mobile number) is not approved or verified, you shall not receive the benefits of such promotions, including promotional amounts and prizes. Check out the specific terms and conditions of our promotions and contests before participating in them.

Refund Policy

In cases of accidental or erroneous cash credits to any party, user or company, we can independently refund/request a refund or you can request a refund within two weeks of initiating such transaction. Zuplay Rummy will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform/source account that was used to make the corresponding transaction. It is clarified that any refund under this clause is strictly subject to the sole discretion of Zuplay Rummy.

Cancellation of Games

Zuplay Rummy is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to the cancellation of games caused by factors that are beyond the reasonable control of Zuplay Rummy.

Indemnity

In accordance to the extent that is permitted by law, and in the humble consideration for allowing you to use our Services, you hereby agree with full knowledge to indemnify, defend and save us and hold us harmless to the complete extent of all awards and benefits, disbursements, litigation cost and reasonable fee of the attorney that we may have to incur or suffer in connection therewith including any sort of direct or indirect or consequential losses that may refer to any loss of profit and reputation that can arise from any claims, suits, taxes, actions, cause of actions, damages, penalties, injuries, expenses, demands, interest and/or awards imposed, brought or asserted against us by any person who has a connection, without limitation, with

Account Deletion

Users may request us to delete their Zuplay Rummy accounts in accordance with the provisions of our Privacy Policy. Please note that if a user proceeds with account deletion, the user will be opted out of all our tournaments, games, challenger contests, leaderboard contests, games, and all the Services immediately. Any and all entry paid and/or tickets purchased for any tournaments, leaderboard contests, challenger contests or any other contests, games or promotions that have not concluded at the time of making an account deletion request will be forfeited to Zuplay Rummy immediately. Under no circumstances will Zuplay Rummy be responsible or liable to refund such entry fee or the cost of such tickets. Moreover, Zuplay Rummy reserves the right to confiscate all the amount available in the user’s account at the time of the deletion of the account.

Users have the option to get their deleted Zuplay Rummy accounts restored within 30 days from the date of making the account deletion request. Please note that if you request us, within the stipulated time, to restore your Zuplay Rummy account, your account will be restored with zero balance irrespective of your account balance at the time of the deletion of your account. Zuplay Rummy/Zuplay Rummy shall not be responsible or liable to refund or restore any account balance forfeited by you as a result of deleting your Zuplay Rummy account.

Contact us

Zuplay Rummy is here to provide you with more information about our games and Services and answer any questions you may have about them. You can contact us anytime by using the “Contact us” feature in the “Help” section. If you have any grievances, please write to our Grievance Officer, Parul Gupta, at grievance.officer@zuplayrummy.com.